Conference Calls
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A conference call is a
telephone call A telephone call is a connection over a telephone network A telephone network is a telecommunications network that connects telephones, which allows telephone calls between two or more parties, as well as newer features such as fax and interne ...
in which someone talks to several people at the same time. The conference call may be designed to allow the
called party The called party (in some contexts called the "B-Number") is a person who (or device that) answers a telephone call. The person who (or device that) initiates a telephone call is the calling party. In some situations, the called party may number m ...
to participate during the call or set up so that the called party merely listens into the call and cannot speak. It is sometimes called ATC (audio teleconference). Conference calls can be designed so that the calling party calls the other participants and adds them to the call; however, participants are usually able to call into the conference call themselves by dialing a telephone number that connects to a "conference bridge," which is a specialized type of equipment that links telephone lines. Companies commonly use a specialized service provider who maintains the conference bridge, or who provides the phone numbers and PIN codes that participants dial to access the meeting or conference call. These service providers can often dial-out to participants, connecting them to call and introducing them to the parties who are on-the-line. The operators can also take additional information such as question and answer details and also enable and disable advanced conferencing features such as muting lines, muting participants and enabling a recording feature. An operator can often be summoned to conference call hosted by a service provider using a combination of keys on a users' (sometimes only the moderator) telephone keypad. The most common recall function is *0. (asterisk and the zero/operator key) The more limited three-way calling is available (usually at an extra charge) on home or office phone lines. For a three-way call, the first called party is dialed. Then the
hook flash On analog telephone lines with special services, a flash or register-recall signal is used to control functions on the public telephone exchange, PBX or VoIP ATA. The term "register-recall" in Europe refers to sending a discrete signal to alert t ...
button (or recall button) is pressed and the other
called party The called party (in some contexts called the "B-Number") is a person who (or device that) answers a telephone call. The person who (or device that) initiates a telephone call is the calling party. In some situations, the called party may number m ...
's phone number is dialed. While it is ringing, flash/recall is pressed again to connect the three people together. This option allows callers to add a second outgoing call to an already connected call.


Usage


Business

Businesses use conference calls daily to meet with remote parties, both internally and outside of their company. Common applications are client meetings or sales presentations, project meetings and updates, regular team meetings, training classes and communication to employees who work in different locations. Conference calling is viewed as a primary means of cutting travel costs and allowing workers to be more productive by not having to go out-of-office for meetings. Conference calls are used by nearly all
United States The United States of America (U.S.A. or USA), commonly known as the United States (U.S. or US) or America, is a country primarily located in North America. It consists of 50 states, a federal district, five major unincorporated territorie ...
public corporation A public company is a company whose ownership is organized via shares of stock which are intended to be freely traded on a stock exchange or in over-the-counter markets. A public (publicly traded) company can be listed on a stock exchange (l ...
s to report their quarterly results. These calls usually allow for questions from stock analysts and are called
earnings call An earnings call is a teleconference, or webcast, in which a public company discusses the financial results of a reporting period ("earnings guidance"). The name comes from earnings per share (EPS), the bottom line number in the income statement div ...
s. A standard conference call begins with a disclaimer stating that anything said in the duration of the call may be a
forward-looking statement In United States business law, a forward-looking statement or safe harbor statement is a statement that cannot sustain itself as merely a historical fact. A forward-looking statement predicts, projects, or uses future events as expectations or ...
, and that results may vary significantly. The
CEO A chief executive officer (CEO), also known as a central executive officer (CEO), chief administrator officer (CAO) or just chief executive (CE), is one of a number of corporate executives charged with the management of an organization especially ...
, CFO, or investor relations officer then will read the company's quarterly report. Lastly, the call is opened for questions from analysts. Conference calls are increasingly used in conjunction with web conferences, where presentations or documents are shared via the internet. This allows people on the call to view content such as corporate reports, sales figures and company data presented by one of the participants. The main benefit is that the presenter of the document can give clear explanations about details within the document, while others simultaneously view the presentation. Care should be taken not to mix video and audio source on the same network since the video feed can cause interruptions on sound quality. It is important to pay attention to conference call etiquette when participating; for example, one should refrain from shouting and multitasking in certain cases. Care should also be taken to schedule a call at a convenient time. Business conference calls are usually hosted or operator-assisted, with a variety of features. Conference calls are also beginning to cross over into the world of
podcast A podcast is a program made available in digital format for download over the Internet. For example, an episodic series of digital audio or video files that a user can download to a personal device to listen to at a time of their choosing ...
ing and
social network A social network is a social structure made up of a set of social actors (such as individuals or organizations), sets of dyadic ties, and other social interactions between actors. The social network perspective provides a set of methods for an ...
ing, which in turn fosters new kinds of interaction patterns. Live streaming or broadcasting of conference calls allows a larger audience access to the call without dialing into a bridge. In addition, organizers of conference calls can publish a dial-in number alongside the audio stream, creating potential for audience members to dial in and interact. The UK government has changed flexible working rights since 2014, so that employees who have been working full-time for a company or organisation can lawfully request flexible working. In recent years, there have been a number of different types of flexible working options as a result of conference calling technology enabling employees to work remotely.


Flat-rate conferencing

Flat-rate conferencing services are being offered which give unlimited access to a conference bridge at a fixed monthly cost. Because telecommunication carriers offer free long-distance bundled with local service, this alternative is gaining widespread popularity for budget conscious businesses and non-profits. In the UK, there are conference services offered on a
pay-as-you-go Pay as you go or PAYG may refer to: Finance * Pay-as-you-go tax, or pay-as-you-earn tax * Pay-as-you-go pension plan * PAYGO, the practice in the US of financing expenditures with current funds rather than borrowing * PAUG, a structured financia ...
basis where the cost of the phone calls (using 0843/0844, or 0871/0872 non-geographic revenue sharing numbers) from each of the participants covers the cost of the conference service. With this service type there is no monthly charge and usually no contracts to sign.


Prepaid conference calls

Prepaid conference call services allow businesses and individuals to purchase conferencing services online, and conduct conference calls on a
pay-as-you-go Pay as you go or PAYG may refer to: Finance * Pay-as-you-go tax, or pay-as-you-earn tax * Pay-as-you-go pension plan * PAYGO, the practice in the US of financing expenditures with current funds rather than borrowing * PAUG, a structured financia ...
basis. Typically, a conference call
PIN A pin is a device used for fastening objects or material together. Pin or PIN may also refer to: Computers and technology * Personal identification number (PIN), to access a secured system ** PIN pad, a PIN entry device * PIN, a former Dutch de ...
and its associated calling instructions are displayed immediately online after being purchased and/or sent via email. Generally, prepaid conference call services are used with a landline telephone, mobile phone, or computer, and there is no need to buy additional expensive telecommunications hardware or add/switch long-distance service. Some services allow one to start or join a conference call from virtually any country worldwide—with appropriate telephone access. Large telecommunications providers such as
AT&T AT&T Inc. is an American multinational telecommunications holding company headquartered at Whitacre Tower in Downtown Dallas, Texas. It is the world's largest telecommunications company by revenue and the third largest provider of mobile tel ...
,
Embarq Embarq Corporation (stylized as EMBARQ) was the largest independent local exchange carrier in the United States (below the Regional Bell Operating Company, Baby Bells), serving customers in 18 states and providing local, long-distance, high-spee ...
(formerly Sprint),
Verizon Verizon Communications Inc., commonly known as Verizon, is an American multinational telecommunications conglomerate and a corporate component of the Dow Jones Industrial Average. The company is headquartered at 1095 Avenue of the Americas in ...
and other large to medium conferencing service providers maintain a dominant position in the conferencing niche; servicing many of the world's biggest brands. However, the Internet and improved global
VoIP Voice over Internet Protocol (VoIP), also called IP telephony, is a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet t ...
networks have helped to significantly reduce the barrier of entry into this niche.


Free conference calling

Free conferencing is different from traditional conference calling in that it has no organizer fees, no human operator, and allows for multiple people to connect at no cost other than that of any other phone call (local or toll). Companies that provide free conference call services are usually compensated through a revenue-sharing arrangement with the local phone company, sharing the termination charge for incoming calls to a phone carrier. In the case of free conference calling, the conferencing company strikes an agreement with the local phone company that hosts the conferencing bridge (equipment connecting lines) to receive a share of the terminating access charge received for connecting the call. At large carriers such as AT&T and Verizon, they keep these access charges for their own conferencing services in addition to charging the customer for the conference service. With free conference calling, as mentioned above, there are no organizer fees so these services do not double-dip: the consumer pays for a regular call with the same three components – origination, transport, and termination – of any call. In other words, the call costs the same as any other call under the customer's calling plan, but the conferencing is included for free to the host and participants of the conference call. In November 2011, the
Federal Communications Commission The Federal Communications Commission (FCC) is an independent agency of the United States federal government that regulates communications by radio, television, wire, satellite, and cable across the United States. The FCC maintains jurisdiction ...
(FCC) published a 732-page Order on InterCarrier Compensation (ICC), including rules governing revenue sharing. Citing Section 251(b)(5) of the Telecommunications Act of 1996, the FCC mandated that terminating access rates for all calls (not just conference calls) be leveled in 2012 and 2013, then reduced in three increments over the subsequent three years until they reached $0 in 2017.FCC Releases Connect America Fund Order, Reforms USF/ICC for Broadband
pg 215
These mostly sub-1 cent charges are replaced with an access recovery charge (ARC) that is added onto every customers' bill by their phone carriers. In other words, every phone company will get to keep the terminating access charges they had to pay out to connect each call while charging consumers more whether they make calls or not. This order has been challenged at the Federal Appeals Court by several parties. As for revenue sharing, the order adds a measure for high volume call traffic which triggers an immediate terminating access charge reduction to the lowest rate of any carrier in that state. In the United Kingdom, the 0870 prefix was originally used by UK-based free conference calling providers in order to receive a rebate from every call from a telephone company that owns the number. However, in April 2009 Ofcom, the independent regulator and competition authority for the UK communications industries, announced that the rebate that is payable to the telecom's supplier when an 0870 number is used would be removed. Systems were soon moved to 0844 and 0871 prefixes in order to retain the revenue sharing arrangement, this means that whilst you wouldn't pay the conference call provider directly, you would dial an expensive premium-rate number to access your conference call. Recently in the UK, a very small number of conference call providers have begun to use 03 numbers, which are included in bundled minutes under Ofcom regulations. This has provided the option to hold conference calls without any costs whatsoever, as call are included in the minutes bundles provided by most UK network operators. There is a general trend for companies in the UK to more to 03 numbers for inbound services because these numbers are more palatable to the caller. A distinct difference between sound quality of paid and free conference calls has been noted by customers who have claimed to hear background noises when using the free conferencing services, which rarely happens on paid conference calling services.


Premium conferencing

Here participants dial in on a premium-rate number such as a toll free number in the US. The conference is typically hosted by the party that perceives value in the call in order to justify the cost: this could be a business owner, a non-profit board member, an educator, lawyer, or expert in any given field. That person then usually pays for the cost of the call. Premium conferencing can also be used for charitable fundraisers. Premium conferencing feature sets *Reservationless or operator assisted conferencing *Host PINs *Name announce *Roll-call (unique and superior) *Moderator/participant codes *Live web-based call management with mute/unmute, drop one/all, and dial out *Recording with
.wav Waveform Audio File Format (WAVE, or WAV due to its filename extension; pronounced "wave") is an audio file format standard, developed by IBM and Microsoft, for storing an audio bitstream on PCs. It is the main format used on Microsoft Win ...
file access through an online account *High-quality on-demand transcriptions (with 4-hour turnaround on request) *Customizable, "branded" greetings(unique) *Broadcast mode *Q&A facilitation *Polling and polling reports *Sub-conferencing *Dial-out with or without requested response *Web based screen sharing options *24/7 availability


Conferencing in IMS

The 3rd Generation Partnership Project (3GPP) defined a technical specification (TS 24.147) for conferencing within the
IP Multimedia Subsystem The IP Multimedia Subsystem or IP Multimedia Core Network Subsystem (IMS) is a standardised architectural framework for delivering IP multimedia services. Historically, mobile phones have provided voice call services over a circuit-switched-styl ...
(IMS) based on the
Session Initiation Protocol The Session Initiation Protocol (SIP) is a signaling protocol used for initiating, maintaining, and terminating communication sessions that include voice, video and messaging applications. SIP is used in Internet telephony, in private IP telepho ...
(SIP), SIP Events, the
Session Description Protocol The Session Description Protocol (SDP) is a format for describing multimedia communication sessions for the purposes of announcement and invitation. Its predominant use is in support of streaming media applications, such as voice over IP (VoIP) ...
(SDP) and the Binary Floor Control Protocol (BFCP, aka RFC4582).


See also

* * * *


References

{{DEFAULTSORT:Conference Call Calling features Telephone service enhanced features